Any rights you have under this policy in relation to your Burning Prices product are additional to any rights you may have under consumer laws.
All change-of-mind refunds are issued at the discretion of Burning Prices. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
If you have a minor problem with a product or service, we can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.
Our change-of-mind policy does not apply to selected ‘base layer’ products for hygiene reasons. Base layer products include any item of clothing or underwear designed to be worn next to the skin.
For online purchases made as a ‘Guest’ customer, we are only able to arrange an exchange by creating an ‘Online Account’. Unless we are instructed otherwise, we will create an ‘Online Account’ for all ‘Guest’ customer exchanges. Alternatively, we can arrange a refund via the original payment method, so that another ‘Guest’ purchase can be placed independently.
If you have any queries or require any assistance concerning this policy, please contact us.
If you have received a damaged, faulty, or incorrect item please contact us to discuss your available options.
Change of mind for online purchases
If you change your mind on an item purchased online, you can receive a full refund. Goods must be returned in original condition, with proof of purchase, within seven days of the purchase date. Excludes mobile phones and Apple products.
You can return the item by post. We do not cover the cost of delivery for change-of-mind returns. Return postage must be paid for by the returnee.
We will provide a refund on online orders in the same form as your original payment. We will notify you by email once we have processed your refund. For more information, see Returns within Australia. A 10% restocking fee will apply for change of mind or order cancellations.
To return an item by post, follow the returns procedure on your invoice. Make sure you include the reason for requesting a refund or exchange. For exchanges, please also specify the size and colour of the replacement items. Do not include your credit card details in any correspondence.
For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. We also recommend you obtain proof of postage to track your return. Please allow 14 days for us to receive and process your online purchase. We will notify you by email when we have exchanged your return items or processed your refund. Processing times for exchanges or refunds may take longer during sale periods or for International orders.